b88b Privacy Policy — Your Data, Your Rights

• 2.1Directly from you when you register an account on b88b, complete your KYC verification, make deposits or withdrawal requests, contact our support team, or participate in promotions.
• 2.2Automatically when you use the b88b platform, through server logs, session tracking, and platform analytics tools. This includes data about the pages you visit, the games you play, the time you spend on the platform, and the actions you take within your account.
• 2.3From payment processors (bKash, Nagad, Rocket) in order to confirm the status of deposit and withdrawal transactions and to verify that the payment account belongs to the registered player.
• 2.4From third-party KYC verification service providers when we are required to verify your identity or age as part of our responsible gaming and anti-fraud obligations. Any KYC provider used by b88b is contractually bound to handle your data in accordance with applicable data protection standards.

• 3.1To register and maintain your b88b account, including processing your KYC verification, verifying your age and identity, and enabling you to log in securely.
• 3.2To process your deposits and withdrawals via bKash, Nagad, and Rocket, including verifying the source of funds and detecting potentially fraudulent transactions.
• 3.3To provide you with access to the b88b platform's games, betting markets, and promotional features and to personalise your platform experience based on your gaming preferences and activity history.
• 3.4To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling, enforcing deposit limits set by the player, processing self-exclusion requests, and applying age-gating controls.
• 3.5To comply with applicable anti-money laundering (AML) and know-your-customer (KYC) legal requirements, including retaining transaction records and reporting suspicious activity to the appropriate authorities where legally required.
• 3.6To communicate with you regarding your account, including responding to support requests, sending transaction confirmations, notifying you of changes to these policies, and (where you have opted in) sending you information about promotions relevant to your account.

• 4.1Contract performance — processing necessary to register your account, provide gaming services, and process your deposits and withdrawals in accordance with the b88b Terms and Conditions you accepted at registration.
• 4.2Legal obligation — processing required for b88b to comply with applicable AML, KYC, and age verification regulations, including the retention of transaction records and reporting of suspicious transactions.
• 4.3Legitimate interests — processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and improving our services, where b88b's interests do not override your fundamental privacy rights.
• 4.4Consent — for optional communications such as promotional emails or notifications, where you have given explicit consent at registration or subsequently opted in via your account settings. You may withdraw consent for marketing communications at any time by contacting [email protected].

• 5.1Payment service providers — bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations. b88b does not share any unnecessary personal data with payment providers beyond what is required to complete a specific transaction.
• 5.2KYC verification providers — where b88b uses a third-party identity verification service to complete KYC checks, the minimum necessary identity data is shared with that provider solely for the purpose of age and identity verification. All such providers are contractually bound to data protection standards consistent with this Policy.
• 5.3Legal and regulatory authorities — b88b may disclose your personal data to law enforcement, regulatory bodies, or other government authorities where required by applicable law, court order, or regulatory requirement. b88b will disclose only the minimum data required to fulfil such an obligation and will, where legally permitted, notify you of any such disclosure.
• 5.4Game providers — b88b's game content is supplied by third-party studios (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt and others). These providers may receive anonymised session and technical data necessary to serve game content to your device. They do not receive your name, payment details, or KYC documents.

• 6.1Active account data — your identity, contact, and payment data is retained for the full duration of your b88b account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• 6.2Gaming activity data — bet history, game session logs, and transaction records are retained for a minimum of five (5) years following the date of the relevant transaction or gaming event, consistent with AML obligations and dispute resolution requirements.
• 6.3Support communications — records of your support emails and complaint correspondence are retained for three (3) years from the date of the most recent communication in a given thread, after which they are securely deleted unless they are relevant to an ongoing legal matter.

• 8.1Strictly necessary cookies — these are essential for the platform to function. They maintain your login session, remember your language preference, and keep your account secure. These cookies cannot be disabled without preventing you from using the platform.
• 8.2Functional cookies — these remember your account preferences, display settings, and previously selected options to improve your experience across sessions. They are not strictly necessary but significantly improve platform usability.
• 8.3Analytics cookies — b88b uses anonymised analytics data to understand how players use the platform, which pages are most visited, and how users navigate between sections. This data is used to improve the platform and is not linked to your personal identity. You may opt out of analytics tracking by contacting [email protected].

• 9.1Right of access — you may request a copy of the personal data that b88b holds about you. b88b will provide this within a reasonable timeframe and at no charge for reasonable requests. Repeated, excessive, or manifestly unfounded requests may be subject to an administrative fee.
• 9.2Right to rectification — if any personal data b88b holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Please note that rectification of KYC identity data may require you to resubmit verification documents.
• 9.3Right to erasure — in certain circumstances, you may request that b88b delete your personal data. This right is subject to legal retention requirements: b88b is legally required to retain transaction records for AML purposes and cannot delete this data even upon request during the mandatory retention period.
• 9.4Right to restrict processing — you may request that b88b restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• 9.5Right to data portability — where b88b processes your personal data on the basis of your consent or for contract performance, and the processing is carried out by automated means, you may request that b88b provide your data in a structured, commonly used, machine-readable format.

Email our support team: [email protected]

Our support team is available 24 hours a day, 7 days a week. Please include your registered mobile number and a brief description of your privacy request so we can direct your enquiry to the correct team member.